Question 1

Refund Policy

Accepted Answer

View our Refund Policy on this page if you have any questions.

Question 2

Parking and Meeting place

Accepted Answer

Please see your booking details for meeting location. There are neighboring parking garages and street parking that are available in the area.

Question 3

Group size

Accepted Answer

Group size varies based on time of year and demand. We can keep everyone in your party in the same group. We've been doing this for years, and manage group size to ensure guests have a great experience. In the event you can't hear your tour guide, let them know, or move closer to them.

Question 4

Dog/pet policy

Accepted Answer

Pets are welcome as long as they do not disrupt or distract from the tour.

Question 5

Arrival time

Accepted Answer

The arrival time will be listed on your confirmation email and in the available tour times when you click the book button.

Question 6

How to contact us

Accepted Answer

Please do not call us, the best way to reach us is by email using the contact form on this website.

Question 7

How do I order an extended tour?

Accepted Answer

Book a tour and check the +1 box for each person in your group where it says “Extended Tour” at checkout to add an extended Ghost tour.

Question 8

What is an extended tour?

Accepted Answer

An extended tour takes you to a few additional locations when the regular tour ends. This adds about four new places and 30 minutes to your tour- highly recommended.

Question 9

How do I order a private tour

Accepted Answer

Please contact us directly for pricing and availability. We do not do private tours under 30 persons. If you have a group under 30, please order directly from the website's book now option.

Question 10

Weather / Cancellation Policy

Accepted Answer

Tours are held rain or shine. We will contact you if the tour is cancelled.

Question 11

Can I show up to a different tour day or time?

Accepted Answer

Please only attend the tour for the day and time you are booked, as another day or time may not be available. If you need to reschedule, please contact us by email first. There is a $10 per order (not person) rebooking fee for each schedule change.

Question 12

What if i'm late ?

Accepted Answer

As it is unfair to other guests, we do not wait for late or no show parties. Please remember to arrive to the correct location on time! We do not grant refunds to guests who fail to arrive to the appointed place on time and miss their tour.

Question 13

I want to work for you ! How do I apply ?

Accepted Answer

Please email us with the contact form

Question 14

What is a ghost plush

Accepted Answer

Ghost plush are small soft ghost souvenirs you can take home and keep as a friendly friend, or to give to someone as a gift!

Question 15

What is an EMF Detector ?

Accepted Answer

EMF stands for electromagnetic frequency. EMF meters detect electromagnetic energy in the area.

Question 16

How do I order EMF or Ghost Plush ?

Accepted Answer

Order a tour and check the +1 box for each item during the checkout process

Question 17

Do ghost tours go inside Buildings ?

Accepted Answer

No, but some of the locations you can visit during the day for free. We simply wouldn't have the time to focus on as many stories as we do if we were to enter each one, and we wish to focus on the stories, and leave the exploring up to you!

Question 18

When should I arrive ?

Accepted Answer

15 minutes before the start of your tour

Question 19

Do you offer food ?

Accepted Answer

No, this is a walking tour.

Question 20

Is your tour wheelchair / stroller friendly ?

Accepted Answer

Yes, but there may be some grassy and cobblestone areas

Question 21

Can I take photos ?

Accepted Answer

Yes, you are welcome to take photos of the locations we visit!

Question 22

Can I take a video ?

Accepted Answer

No, videos are not allowed

Question 23

Can I smoke on tour ?

Accepted Answer

No, there is no smoking allowed on the tour

Question 24

Policy alcohol and drinking ?

Accepted Answer

We do not allow intoxicated guests or drinking on the tour- we will promptly ask those in violation to leave

Tour Details