CANCELLATIONS & REFUNDS
YOUR TOUR IS GUARENTEED
We do everything in our power to make sure you have a fantastic experience with Colonial Ghosts. Here are the details:
It is important that each group arrive to the start location on time. We do our best to accommodate you. If you can not make it or are late, we are happy to reschedule you to another time for a $5 reschedule fee, or $10 if under 24 hours notice, and are subject to availability.
Because there is limited capacity on each tour, much like on a plane or bus, all sales are final and we do not grant refunds. Tours are held rain or shine. Please note that it is customer’s responsibility to arrive to the correct tour location on time. Refunds will not be given for those that arrive late or cannot find the meeting location (Kimball Theater, 424 W Duke of Gloucester St)
If you walk a Colonial Ghost tour with us, and you are not completely satisfied with your tour guide, we'll let you go out with another tour guide and refund half of your money. And we’ll still be friends. We love haunted Williamsburg, and we believe we have something really special to share with you, but we understand this isn’t for everybody.
The only thing we ask is you actually walk the tour with us. We do not honor this for people who don’t show up.
We believe our Colonial Ghosts tours are the best in the business, and we’re willing to stand behind them. What we’re not willing to do is give refunds to those who haven’t kept up their end of the bargain. And if you don’t show up for your tour, that’s a spot that somebody else could have taken who would have had a great time.